Library
All Configuration Guides
Barcode Scanners Customer Displays Public Product List Product Requesting Scales
Email Accounts eCommerce Websites In Store Website
Pre Install Planning Creating a Franchise
Barcode Scanners Customer Displays Public Product List Product Requesting Scales
Email Accounts eCommerce Websites In Store Website
Pre Install Planning Creating a Franchise
Capturing Return Reasons
When a customer returns a product you can optionally capture the broad reason the item is being returned.
When enabled, the Pos will display a screen with the reason codes you have enabled and require selection from that list. If the user fails to select a reason with several attempts (currently 3 attempts but may change without warning) the Pos will record no reason selected and continue operation.
Configuration
- Go into settings and select "Sale Processing"
- Find the following items in the Returns section
- Turn on return prompting for the lane profiles where you want prompting to occur. ("Prompt Customer Return Reason") If not sure, turn then all on
- Select the reasons that you wish to allow. Only enabled reasons will be shown at the counter.
Some of the reasons available may appear as duplicates or related, but the additional options allow you to balance how many reasons you need vs what level of detail you are wanting.
- Allow a period of time for these changes to replicate. The PosGreen lanes may need to restart to fully enable this feature