Fieldpine Support - Message Box Error

Do you have an unknown error message similar in appearance to this one? These messages provide highly targeted details in the various number shown in the title bar. These messages all start with "POS - Flow" in the title bar. If your error message does not start with "POS - Flow" this page may not be helpful

How to Get More Details

Look at the top line of the window. This will contain a number to the very left. The number will be at least 8 digits long. In the example above, the number we are after is "831230327". Some versions of POS may include this error number at the bottom of the error message too.

This long number is technically referred to as the flowpoint. It usually describes the exact place this error message was generated from, which is often the most helpful detail in fault analysis.

Once you have your flowpoint number use the search options or listed errors below to find details on that error.
If you still need to contact your support desk, please include a screenshot of the error message for them as other details or exact wording can also be required.

Flowpoint Numbers

831230327 - Does not meet selling precondition

A selling precondition is a check performed before a product is sold. Something about this selling condition is blocking the sale of this item.

One of the last lines in the displayed message will include a reason or exact cause.

RefData_Conditions.json not available

The file RefData_Conditions.json was not able to be opened. This file is automatically downloaded from the internet as required, so something is blocking either the downloading of this file, or stopping us opening the file.

Verify you can manually download https://a1.fieldpine.com/online/gdsprod/refdata_conditions.json Tip, manually download and save to get site going, but this wil still result in errors in the future if this file cannot be automatically updated.
Check the file has not been corrupted, locked by other appliations, etc.

RefData_Conditions.json not valid

Something is wrong with the file refdata_conditions.json and it cannot be parsed into a useful format

Check the file refdata_conditions.json is the latest version from Fieldpine
Check the file refdata_conditions.json is not zero length
Otherwise, contact Fieldpine Support

XXX (unknown)

XXX will vary. The condition called XXX cannot be found in the conditions reference list, and therefore will often be an automatic failure.

Contact your product administrator. The most common cause is an invalid or misspelt condition has been placed on this product.
If you are certain the conditions are valid, then verify the file refdata_conditions.json in the POS folder contains that condition. If not, verify the conditions file (see above) can automatically be downloaded.

XXX (Test: N, YYY)

XXX, N and YYY will vary. The condition called XXX failed test number N. The actual test may be given in YYY

Contact your product administrator. The most common cause is an invalid or misspelt condition has been placed on this product.
Verify your system meets the condition criteria. Essentally this message is saying "Your system failed test N/YYY while verifying condition XXX" This is the correct response to indicate the condition has correctly blocked what you are trying to do.

Failures can be caused by a range of reasons, (see next section description)

XXX

XXX will vary. This says the condition XXX has failed. Best action is to contact your product administrator or internal support desk and find out why. You need to solve why the condition has failed, rather than focusing on this exact message. The condition name (XXX) tries to be related to what it is testing, so it should provide a clue.

Conditions are typically used to ensure your POS lane is capable of selling this item, so most likely causes are things like (non exhaustive list)

Pos Version too low or high
Configuration requirements not met
Required retail hardware not available