Reprint from Past Sales doesn't print

Some retailers have noticed that they cannot reprint sales from past sales. Everything appears to work, but nothing physically comes out.

This is due to the POS detecting and enforcing printing rules. Generally only one receipt is required to be printed, but customer level srcipts (and some Fieldpine ones) often trigger printing multiple times. What is happening is that the "reprint" is being blocked, typically because the original sale was blocked from printing due to configuration or user options, and this is incorrectly blocking reprints.

Solutions

Use Web Pages

You can use the Fieldpine web pages in your browser to view a single sale. This page has a "print" option and allows you full control over what, how it is formatted, and who receives it. Note, the "print" button also has options such as email.

Support Quickcode

You can enter the quickcode F775 into PosGreen. This will add a setting to fpos.ctl and restart the POS. After this, the lane should be able to reprint. You only need to enter this quickcode once. This setting might cause multiple receipts to print when an original sale is processed, if so, you will need to use a different solution.

Corporate retailers can deploy this setting centrally under settings / all-settings. The setting to deploy is DebugSkipPrintPrompt with a value of 0

Update PosGreen

This issue is resolved in PosGreen Version P2396. With this code version, Pastsales explicitly unlocks the locked print flags, but other places remain locked. So this is slightly better solution than the quickcode above.